Frequently Asked Questions
Everything you need to know about ordering, delivery and returns.
Orders & Payment
How do I place an order?
Add products to your cart, open the cart and press Checkout. Enter your delivery details and payment option, then confirm your order. You will receive an order ID and invoice by email.
Which payment methods do you accept?
Credit / debit cards (Visa, Mastercard, American Express) and Cash on Delivery.
Can I use a coupon code?
Yes. Enter your code in the cart or on the checkout page and press Apply. Only one coupon can be used per order.
Delivery
How long does delivery take?
Standard delivery takes 2–4 working days across the UAE.
Is delivery free?
Delivery is free for orders above AED 150. Below that a standard delivery charge of AED 15 applies.
How can I track my order?
Log in and open My Account → My Orders, or use the Track Order page with your order ID.
Returns & Products
Can I return a product?
Unopened products can be returned within 7 days of delivery. See our Return & Refund Policy for full details.
Are your products suitable for sensitive skin?
Our formulas are gentle, but we always recommend a patch test before first use. Check each product page for ingredients.
Are Onyx products cruelty-free?
Yes – Onyx Cosmetic products are never tested on animals.
Still have questions?
Our team replies quickly on WhatsApp.